Refund policy
At Cathy Doll India, we are committed to delivering premium-quality Korean skincare and cosmetics with the highest standards of care, authenticity, and hygiene.
Every product is carefully handled to ensure it reaches you in its purest and safest condition.
No Returns or Exchanges
In line with industry standards for beauty and personal care, all purchases made on Cathy Doll India are final. We do not offer returns or exchanges once an order has been delivered.
This policy enables us to uphold:
Strict hygiene protocols
Product authenticity and freshness
Safe usage for every customer
Before You Place an Order
We encourage you to make mindful and informed choices before purchasing.
Please take a moment to:
Review detailed product descriptions
Check ingredient lists and skin compatibility
Understand application and usage guidelines
This ensures that the products you select are perfectly suited to your skincare needs.
Damaged, Defective or Incorrect Items
While we maintain strict quality checks, in the unlikely event of receiving a damaged or incorrect product, we are here to assist you.
Please notify us within 24–48 hours of delivery, along with:
- Your Order ID
- Clear photographic or video evidence of the issue
Upon verification, we will arrange an appropriate resolution, which may include a replacement or store credit, as applicable.
Customer Care
Our team is always available to guide you in choosing the right products or addressing your concerns.
Connect with us:
- Email: support@cathydoll.in
- Instagram or Facebook Direct Message
Our Commitment to You
At Cathy Doll India, we believe in offering not just products, but a trusted beauty experience.
While our policies are designed to maintain the highest standards of hygiene and quality, our focus remains on ensuring transparency, reliability, and customer satisfaction at every step.
