Terms of service

Effective Date: May 5, 2025

Welcome to Cathy Doll India. This website is operated by Cathy Doll India (referred to as “we”, “us”, and “our”). By accessing our website or purchasing any products from our store, you agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all visitors, users, customers, and others who access or use the website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

1. Overview

These Terms govern your use of the Cathy Doll India website and services. By visiting our website and/or purchasing products from us, you engage in our service and agree to comply with these Terms.

Cathy Doll India operates in accordance with applicable Indian laws and regulations. These Terms apply to all users of the website including browsers, vendors, customers, merchants, and contributors of content.

2. Eligibility to Use

To use this website, you must be at least the age of majority in your state or region. If you are under the age of majority, you may use the website only with the supervision of a parent or legal guardian.

By using this website, you confirm that the information you provide is accurate and complete.

3. Products and Services

Cathy Doll India offers beauty and skincare products through this website. All product descriptions, images, pricing, and availability are subject to change at any time without prior notice.

We make every effort to ensure product information is accurate; however, we do not guarantee that all descriptions, images, or other content are completely error-free.

We reserve the right to:

  • Limit the sale of products to any person, geographic region, or jurisdiction.

  • Modify or discontinue any product at any time.

  • Refuse or cancel any order placed on our website.

4. Orders and Payments

When placing an order on our website, you agree to provide accurate and complete billing and shipping information.

Payments can be made through the payment methods available on our website, including debit cards, credit cards, UPI, and other supported payment gateways.

Orders may be cancelled or refused if:

  • Payment authorization fails

  • Incorrect pricing or product information appears

  • Suspicious or fraudulent transactions are detected

  • Products become unavailable due to stock limitations

5. Shipping and Delivery

We deliver orders across India through reliable courier partners.

  • Orders are generally processed within 1–2 business days.

  • Delivery typically takes 3–7 working days, depending on the delivery location.

  • Once your order is shipped, you will receive a tracking number to monitor delivery status.

While we strive to ensure timely delivery, Cathy Doll India is not responsible for delays caused by courier services, natural events, or unforeseen logistical issues.

6. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled.

For cancellation requests, customers must contact our support team as soon as possible after placing the order.

7. Intellectual Property Rights

All content on the Cathy Doll India website, including text, graphics, logos, images, videos, product descriptions, and website design, is the intellectual property of Cathy Doll India or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

8. User Conduct

By using this website, you agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to the website or its servers

  • Upload malicious software, viruses, or harmful code

  • Interfere with the security or proper functioning of the website

  • Violate intellectual property rights

We reserve the right to suspend or terminate access to users who violate these rules.

9. Third-Party Links

Our website may include links to third-party websites for informational or promotional purposes. Cathy Doll India is not responsible for the content, policies, or practices of these external websites.

Users should review the policies of third-party sites before engaging with them.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Cathy Doll India shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

All services and products are provided on an “as available” basis without guarantees of uninterrupted or error-free operation.

11. Termination

We reserve the right to suspend or terminate access to our website or services if a user violates these Terms or engages in misuse of the website.

Upon termination, your right to use the website will immediately cease.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall fall under the jurisdiction of the courts located in New Delhi, India.

13. Changes to These Terms

We may update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

If you have any questions regarding these Terms of Service, you may contact us at:

Email: support@cathydoll.in
Address: A-11, F/F, Naresh Park, Block-A, Nangloi, New Delhi – 110041, India